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SubscribeOpsEval: A Comprehensive IT Operations Benchmark Suite for Large Language Models
Information Technology (IT) Operations (Ops), particularly Artificial Intelligence for IT Operations (AIOps), is the guarantee for maintaining the orderly and stable operation of existing information systems. According to Gartner's prediction, the use of AI technology for automated IT operations has become a new trend. Large language models (LLMs) that have exhibited remarkable capabilities in NLP-related tasks, are showing great potential in the field of AIOps, such as in aspects of root cause analysis of failures, generation of operations and maintenance scripts, and summarizing of alert information. Nevertheless, the performance of current LLMs in Ops tasks is yet to be determined. In this paper, we present OpsEval, a comprehensive task-oriented Ops benchmark designed for LLMs. For the first time, OpsEval assesses LLMs' proficiency in various crucial scenarios at different ability levels. The benchmark includes 7184 multi-choice questions and 1736 question-answering (QA) formats in English and Chinese. By conducting a comprehensive performance evaluation of the current leading large language models, we show how various LLM techniques can affect the performance of Ops, and discussed findings related to various topics, including model quantification, QA evaluation, and hallucination issues. To ensure the credibility of our evaluation, we invite dozens of domain experts to manually review our questions. At the same time, we have open-sourced 20% of the test QA to assist current researchers in preliminary evaluations of their OpsLLM models. The remaining 80% of the data, which is not disclosed, is used to eliminate the issue of the test set leakage. Additionally, we have constructed an online leaderboard that is updated in real-time and will continue to be updated, ensuring that any newly emerging LLMs will be evaluated promptly. Both our dataset and leaderboard have been made public.
SOPRAG: Multi-view Graph Experts Retrieval for Industrial Standard Operating Procedures
Standard Operating Procedures (SOPs) are essential for ensuring operational safety and consistency in industrial environments. However, retrieving and following these procedures presents unique challenges, such as rigid proprietary structures, condition-dependent relevance, and actionable execution requirement, which standard semantic-driven Retrieval-Augmented Generation (RAG) paradigms fail to address. Inspired by the Mixture-of-Experts (MoE) paradigm, we propose SOPRAG, a novel framework specifically designed to address the above pain points in SOP retrieval. SOPRAG replaces flat chunking with specialized Entity, Causal, and Flow graph experts to resolve industrial structural and logical complexities. To optimize and coordinate these experts, we propose a Procedure Card layer that prunes the search space to eliminate computational noise, and an LLM-Guided gating mechanism that dynamically weights these experts to align retrieval with operator intent. To address the scarcity of domain-specific data, we also introduce an automated, multi-agent workflow for benchmark construction. Extensive experiments across four industrial domains demonstrate that SOPRAG significantly outperforms strong lexical, dense, and graph-based RAG baselines in both retrieval accuracy and response utility, achieving perfect execution scores in real-world critical tasks.
